Job Description

The Case Manager must have at least a Bachelors Degree in a human services field and at least two years of previous case management experience working with a SMI/SUD population. The responsibilities of the Case Manager include:

• providing individualized services to support clients develop and apply skills necessary for living in their own apartment

• completing designated components of the ACT comprehensive assessment.

• Working with the ACT team to identify services clients should receive based on immediate needs, assessments and recommend treatment objectives for their service plans

• participating in ACT team clinical meetings by sharing observations regarding current issues on the client's status in ACT treatment

• providing case management services using motivational interviewing to help clients to utilize their strengths and abilities to address their problems

• addressing risk factors such as substance use, poor use of leisure time, and self-doubt by applying targeted problem-solving case management services

• promoting client benefits and income support by escorting consumers to appointments for Medicaid, Medicare, private insurance, food stamps, SSI/D, HRA income support, child support, etc

• supporting clients in engaging in community resources and activities including leisure and recreation, education, vocational training, self-help and spiritual support

• involving family and significant others in the client's ACT team treatment

• responding to crisis situations as needed and in accordance with the rotating 24/7 coverage schedule

• participating in other duties defined by the team leader
• participating in the development of comprehensive and 6 month service plans
  • participating in all daily, weekly and other staff meetings as directed by the Team leader and/or psychiatrist
  • participating in all OMH required initial and follow up training and other in service training assigned by the Team Leader, psychiatrist, QA and/or Agency governance
  • participating in the completion of needs assessments, comprehensive assessments and 6-month assessments
  • providing crisis intervention, including 24-hour crisis intervention on-call services on rotating basis
  • completing all required progress notes and recording data relevant to responsibilities and the effective operations and delivery of ACT services

• working within the scope of responsibilities, particularly with regards to one's specialties and tasks as recognized and assigned by the Team Leader
• Working effectively with clients' support system and providers
• completing the assigned face to face treatment contacts in the community each month
• addressing individual client needs for problem-solving, wellness self-management, housing, income
• support, education and vocational training, social supports, employment, and primary care

• providing culturally competent services
• having computer skills necessary to meet online reporting and documentation requirements, referrals, research and data reporting
• other ACT program responsibilities as assigned

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