Job Description

Job Description

Job Description

Contract Dates: 6 months with potential to convert
Pay Rate: $25 per hour

Location: Halifax, NS

Schedule: Monday to Friday, 9am-9pm AST

Work Type: Hybrid, onsite 3 days per week

Typical Day in Role
As a Customer Service Specialist, you will be responsible for managing all aspects of customer service and meeting clients' needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. Candidates must have excellent interpersonal, customer service, and communication skills.
- Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients' needs by promptly providing accurate responses to those inquiring about the available products and services.
- Inbound Call Center - about 50 calls per day

-Supporting Group Benefits

Candidate Requirements/Must Have Skills:
1) Bilingual - fully bilingual in French and English (read/write/speak in French/English)
2) 2-4 years of Customer Service-related experience, previous customer service experience in an information center, retail environment, or service sector.
3) Tech Savvy - experience with Microsoft Suite (Teams, Outlook, etc.)

Soft Skills
• Problem solving skills
• You excel in a fast-paced and ever-changing environment, staying calm and professional.
• You enjoy continuous learning. You seek to discover new applications, products, or services and stay updated through support documents.
• You have technical abilities as well as exceptional research skills, and meticulousness is always your priority. You can learn and use various administrative systems simultaneously.

Nice-To-Have Skills:
1. Background in Insurance or Medical sector
2. Previous experience in a contact center

Education:
• High School Diploma
• University or College degree considered an asset

Additional requirements:
-You enjoy finding solutions and have skills in problem-solving and decision-making.
- You have no doubt about your ability to quickly learn and apply new knowledge.
- You wish to contribute to a stimulating and positive work environment that promotes diversity. You want to be part of a highly performing team whose members support each other.
- You know how to achieve key performance indicators and take responsibility for them.

 

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description

At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Company Description

At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Job Tags

Hourly pay, Permanent employment, Contract work, Temporary work, 3 days per week, Monday to Friday,

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