Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.) Job at Brightstar Lottery, Rhode Island

YW9sSStxYnc3U2hMejNKTlpEVlh5UTB4b3c9PQ==
  • Brightstar Lottery
  • Rhode Island

Job Description

Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island team. This is a remote (home-based) position, but candidates must reside within the state of Rhode Island. The first week of training will take place at Brightstar Lottery’s West Greenwich office. Associates provide assistance and basic troubleshooting support for Brightstar Lottery equipment and systems. This is not a sales position. Remote employees must have a high-speed internet connection with a hard-wired setup and a quiet, secure workspace. Brightstar Lottery will provide a desktop or laptop, monitor(s), and accessories. The Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hours. Weekend availability (Saturday and/or Sunday) is required. 

 

 

WHO IS BRIGHTSTAR?

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities. With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference.

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE

Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island team. This is a remote (home-based) position, but candidates must reside within the state of Rhode Island. The first week of training will take place at Brightstar Lottery’s West Greenwich office. Associates provide assistance and basic troubleshooting support for Brightstar Lottery equipment and systems. This is not a sales position. Remote employees must have a high-speed internet connection with a hard-wired setup and a quiet, secure workspace. Brightstar Lottery will provide a desktop or laptop, monitor(s), and accessories. The Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hours. Weekend availability (Saturday and/or Sunday) is required.

  • Answer inbound calls from lottery retailers across multiple jurisdictions.
  • Assist with equipment issues, supply requests, and game information.
  • Collaborate with internal departments to resolve issues.
  • Diagnose and troubleshoot terminal equipment problems.
  • Defuse tense situations and escalate when necessary.
  • Use knowledge base for accurate information and troubleshooting.
  • Document each contact in the CRM system with detailed notes.
  • Deliver consistently outstanding customer service.

YOUR STAR QUALITIES

Required:

  • High school diploma or equivalent.
  • 1+ year of customer service experience (call center or similar).
  • Basic computer and data entry skills.
  • Strong listening and communication skills.
  • Clear written and verbal communication.
  • Flexibility with shift availability.

Preferred:

  • Experience in IT Help Desk or End User Support.
  • Familiarity with technical manuals and basic IT troubleshooting.
  • Understanding of call center metrics and systems.

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

 

For more information, please visit  .

Job Tags

Work at office, Local area, Remote work, Work from home, Worldwide, Shift work, Weekend work, Afternoon shift,

Similar Jobs

Aequor Inc

Travel Occupational Therapist (OT) in Tempe, AZ Job at Aequor Inc

 ...Occupational Therapist Location: Tempe, AZ Agency: Aequor Pay: Competitive weekly pay (inquire for details) Shift Information: Days Start Date:...  ...Year Number of Positions: 1 Shift Type: Days Hours Per Day: 7.5 Discipline: Occupational Therapist (OT) Specialty: School... 

Holistic Partners, Inc

SAP EWM ABAP Consultant Job at Holistic Partners, Inc

 ...Job Description Job Title: SAP EWM ABAP Consultant Location: Jacksonville, FL (Onsite) Duration: Full-time Interview Process: Virtual & Onsite Visa: U.S. Citizens or Green Card Holders only (due to government contract requirements) Must-Have Skills... 

ACTS Retirement-Life Communities

Concierge / Receptionist Job at ACTS Retirement-Life Communities

 ...discount programs, appreciation events, wellness initiatives, and much more! Acts is currently seeking qualified candidates for our Concierge / Receptionist position. In this role, you will be responsible for receiving and transferring phone calls, greeting and... 

Hunterdon Health Care System

Senior Business Partner Job at Hunterdon Health Care System

 ...Position Summary The Senior HR Business Partner serves as a high-level strategic partner to leadership who oversees provider recruitment and supports all aspects of provider contracts and HRIS compliance, including renewals. They serve as the primary HR contact for... 

Dulcedo Management

Talent Agent Job at Dulcedo Management

 ...We are Dulcedo What sets Dulcedo apart is that, for us, this business is not a numbers game. We are a full-service talent management agency dedicated to building lasting brands around our creators. We promote process, structure, and sustainable growth, all within...