Job Description

To provide ongoing support and proficiency through a wide range of quality assurance, planning, implementation of Dunbar’s general policies and procedures. The overall goal of the position is to enhance the quality of client management and satisfaction, promote the stability of care through the integration of case coordination and administrative operation. Has accountability for the care, coordination of all patients.

Duties:  

• Introduces self to patient and family and explains Case Managers role and process for patient and family.
• Prioritizes cases once they have been assigned by supervisor.
• Keeps thorough records of each of case, including every call, home visit and referral.
• Responsible for ensuring the delivery of authorized services with no gaps in service.
• Act as client advocate and resolve general complaints.
• Reaches out to clients to assess their most urgent needs (ongoing) via Quality Review Calls.
• Conducts review for appropriate operation of services from admission through discharge.
• Evaluate patient satisfaction and quality of care provided.
• Maintains the confidentiality of clients.
• Link families to different community program resources.
• Maintain ongoing contact with clients.
• Provide OMR Updates.
• Other duties assigned as necessary under the provision of minimum requirements for position.
• Quality review updates.
• Audit charts.
• Staffing cases in a timely manner.
• Send out documents to new staff.
• Manage Psychologist’s day and paperwork.
• Prepare all documentation for psychologist.
• Manage excel caseload daily.
• Manage Camp spreadsheets.
• Manage electronic files.
• Responsible for the update and accuracy of facesheets and given to senior case manager.
• Daily review and follow-up productivity.
• Responsible for addendums.
• Understand and perform Intake and Evaluations.
• Responsible for all denials and notification forms.
• Review all incoming paperwork.
• Manage A & A spreadsheets.
• CBH referrals response and feedback.
• Participate in provider’s meeting.
• Manage internal packets and ensure timely submission.
• School Provisional and A&A’s, binder and spreadsheet maintenance.
• Supervision notes for Monday.
• Attend weekly individual supervision along with team meetings.

Minimum Requirements for Position:

• Bachelor’s degree in Psychology, Sociology, Public Health Administration or related field of study.
• Minimum of one (1) year of related experience.
• Possess good oral and written communication skills with people of all demographics, interpretation capabilities, counseling techniques, problem solving skills, and appropriate decision making skills.
• Possess conflict resolutions skills and needs to be able to perform well under difficult situations.
• Ability to operate a personal computer, fax machine, printer, and copier.
• Access to reliable transportation.

Minimal Requirements for the position:

• Maintains professionalism at all time. 
• Teamwork and Customer Service Excellence. 
• Excellent customer service and problem solving skills. 
• Effective communication and interpersonal/behavior skill. 
• Ability to handle high volume/stressful situations in a calm and professional manner. 
• Demonstrate initiative and ability to work independently.
• Excellent written and oral communication. 
• Other Duties as assigned

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