Job Description
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Community Manager 's main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space.
The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position will manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.
Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.
JOB DUTIES
App Implementation and Management
Partner with app developer to design and implement property-wide app
Supervise app implementation and ensure deadlines are met
Provide content and feedback to app developer in a timely manner
Give status updates for app development to XM Corporate staff and client on a specified cadence
Review building app often for brand consistency
Create and maintain app content in-line with luxury brand standards
Market and promote app usage among tenants, residents, guests, etc.
Tenant Engagement Create property programming with the goal of creating a property-wide sense of inclusion and community
Maintains property programming budget
Manages and schedules building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)
Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
Special event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scale
Assists property management team in creating welcome collateral and events for new tenants
Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to tenants in a timely manner
Manages property social media sites
Designs and copywrites internal marketing messaging and collateral for property programming and events including digital and printed communications
Acts as a building ambassador and engage tenants to participate in building programming
Plan robust program within property budget
Negotiate contracts with area vendors for best price, product and service
Works with Experience Management corporate team to grow a local Preferred Vendor list
Stays current on knowledge of local events and cultural attractions.
Other concierge-related requests, as needed
Other reports, duties, meetings TBD
Contract File Administration: Keep up to date status of all contracts for events, preferred vendors, non-preferred vendors, etc.
Distributes inner office memos as directed
Coordinates appropriate labor for all events and as directed
Coordinates security as directed
Secure insurance certifications (COI) as directed
File all correspordence as directed
Confirm payment is received prior to all events
SKILLS AND APTITUDES Experienced marketing and event planning
Creatively produce ideas to develop bespoke programs to engage various demographics and interests
Ability to engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 3000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Motivated self-starter who is able to work with minimal supervision
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of others
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCE Bachelor's Degree or equivalent work experience
At least three years' experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly-preferred
Expert-level knowledge of the local area, including current dining, retail, and entertainment trends
Location:
On-site -Atlanta, GA
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified. Jones Lang LaSalle IP, Inc.
Job Tags
Holiday work, Contract work, Work experience placement, Local area,