Job Description

Position Overview:

The primary responsibility of the Coordinator - Social Content is to support organic social content creation as well as associated performance. This role will plan content calendar, by brainstorming and executing social content shoots as well as utilizing existing assets. This role will also provide live event coverage. Requires a firm grasp of marketing strategy, the brand voice, social listening, engagement, and analytics. Must stay up to date on trends and adapt quickly.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Work closely with the Director, Social Content on overall social content strategy and marketing objectives.
• Execute on the overall organic social media content strategy.
• Facilitate organic content shoots, either independently or with agency partners.
• Keep up to date on social media trends and platforms to ensure The Venetian Resort remains relevant and timely and appeals to emerging audiences.
• Work as part of the Customer Care team, handling guest questions, comments and crisis situations.
• Assist with content scheduling across all social media platforms, including, but not limited to: Facebook, Twitter, Instagram, YouTube, Pinterest and TikTok. This includes defining an annual success metric for each platform, providing a point of view on how each should be used.
• Maintain a keen awareness of business performance metrics and their application and relevance to marketing, public relations and social media strategies.
• Manage special projects and events while staying within budget.

Additional Duties & Responsibilities:

• Manage live event coverage with quick turn deliverables.
• Thrive in an evolving team construct, self-motivate individual who can embrace ambiguity and autonomy
• Evaluate incoming social media requests for merit and make recommendations on participation and coordinate the details.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications:

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Bachelor ’ s Degree from an accredited college (or equivalent experience) with a concentration in marketing, communications, advertising, or related field.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 1-2 years of experience in social media professionally.
• Must have a proven proficiency in written and oral communications (i.e., copywriting, editing, and presentation).
• Requires a medium level of Excel charting and statistical functions, as well as Word and PowerPoint, and working knowledge of analytics and social listening platforms such as Google Analytics, Facebook Insights, etc.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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