Provide quick, accurate, and friendly service to customers via phone, email, or chat.
Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.
Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed.
Work on multiple tools, tasks, and ad hoc requests as operationally required to meet the team performance metrics.
Represent client platform and tools to customers, educating them to navigate and self-serve where possible.
Build lasting relationships with customers, and other team members.
Be reliable, be on time and come in as scheduled.
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