Job Description

Job Description

Job Description

Description:

Are you passionate about delivering exceptional customer experiences and leading a team to success? We’re looking for a Customer Service Lead to guide and grow our customer service team. In this role, you’ll be responsible for coaching, mentoring, and developing team members while ensuring top-tier service across all customer touchpoints. You’ll collaborate with Sales, Warehouse, and Logistics to create a seamless experience for our customers.

• Assist Branch Managers in recruiting and managing Customer Service Representatives (CSRs)
• Provide ongoing coaching, mentoring, and training
• Develop growth plans aligned with company goals
• Train team members on communication, transaction handling, and problem resolution
• Promote ownership and accountability in customer issue resolution
• Establish performance standards and foster a culture of teamwork
• Drive process improvements and implement team initiatives
• Coordinate product and service training with Product and Marketing Managers

• Maintain Level 2 Customer Service responsibilities
• Support assigned Field Sales Partners and manage inbound support channels
• Engage with customers via social media
• Stay current through professional development and industry engagement

• Approve product exchanges and returns
• Compile and analyze weekly KPI reports
• Present monthly progress updates to branch leadership

• Work closely with Sales, Warehouse, and Logistics teams
• Facilitate open communication to resolve customer issues
• Participate in cross-functional projects to improve operations

• Medical, Dental, Vision
• Life Insurance
• Short & Long Term Disability
• GAP, Accident, Critical Illness, Long Term Care, Hospital Cash Insurance

• 401(k) with 4% company match

• Sick leave: 1 hour per 30 hours worked (first 2 years), then 67 hours frontloaded annually
• Vacation: Up to 10 days accrued (first 2 years), then banked annually based on tenure
• 9 Paid Holidays

• Quarterly Non-Discretionary Bonus Opportunities

• Monday to Friday
• Day shift (8-hour shift)

Experience:

• 1+ year in Sales (Required)
• 1+ year in Customer Service (Required)
• 1+ year in Management (Required)
• Skills & Abilities:
  • Ability to lift up to 50 lbs
  • Comfortable working in a fast-paced environment while maintaining strong attention to detail
  • Solid computer skills (e.g., email, CRM systems, spreadsheets)
  • Mechanical aptitude and willingness to learn technical aspects of products and services
• Language: English (Required)
• Relocation: Must be able to relocate to Seattle, WA 98134 before starting

Job Tags

Similar Jobs