Job Description

Job Description

Position: Customer Service Representative - Call Center

Location: San Diego, CA (92127)

Pay Rate: $20 to $22 per hour with commission

Hours: Monday through Friday, 7 AM to 4 PM.

Position Overview

Ultimate Staffing Services is actively seeking an experienced Customer Service Representative to join their client's dedicated team in California. This role is a fantastic opportunity for an individual passionate about delivering exceptional service and contributing to a dynamic call center environment.

Responsibilities:

• Respond to inbound customer inquiries with professionalism, empathy, and efficiency.
• Proactively engage with customers to address concerns and promote retention.
• Provide accurate information and effective solutions tailored to customer needs.
• Document all customer interactions thoroughly and maintain up-to-date records.
• Collaborate with team members to continuously improve service delivery and retention strategies.
• Uphold company standards for customer satisfaction and service excellence.

Requirements:

• Previous experience in a call center or customer service environment is preferred.
• Strong communication and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in using customer service software and tools.

Please apply today for additional details and consideration!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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