Job Description

This is a 100% onsite role in Williston, ND 58801.

We are working with a Fortune 200 Corporation that provides services and products to the upstream oil and natural gas industry and is one of the world's largest oil field service companies.

Skills:

• CompTIA A+ certification or equivalent work experience and 1-year related experience in desktop support in a MS environment.
• Must possess basic desktop hardware knowledge, and proficient use of MS.
• Must have excellent Troubleshooting skills & Computer based technical skills

Duties:

• Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure, and update and close call records for work performed.
• Ensures work is performed in accordance with company policies, standards, and procedures.
• Assists with installing and de-installing software, PC's, and peripherals as required.
• Performs own work and provides assistance to others as directed.
• Job tasks, correctly performed, have minimal impact on the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected.

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