Desktop Analyst Job at Applicantz, Williston, ND

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  • Applicantz
  • Williston, ND

Job Description

This is a 100% onsite role in Williston, ND 58801.

We are working with a Fortune 200 Corporation that provides services and products to the upstream oil and natural gas industry and is one of the world's largest oil field service companies.

Skills:

  • CompTIA A+ certification or equivalent work experience and 1-year related experience in desktop support in a MS environment.
  • Must possess basic desktop hardware knowledge, and proficient use of MS.
  • Must have excellent Troubleshooting skills & Computer based technical skills

Duties:

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
  • Escalates problems not resolved within established service levels.
  • Follow-up with customers to ensure satisfactory incident closure, and update and close call records for work performed.
  • Ensures work is performed in accordance with company policies, standards, and procedures.
  • Assists with installing and de-installing software, PC's, and peripherals as required.
  • Performs own work and provides assistance to others as directed.
  • Job tasks, correctly performed, have minimal impact on the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected.

Job Tags

Work experience placement, Remote job,

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