Desktop Support Specialist Job at SISL Global, Secaucus, NJ

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  • SISL Global
  • Secaucus, NJ

Job Description

Job Duties:

  • Creating, managing, and deploying operating system images for laptops and desktops within an organization
  • Responsible for ensuring that devices are configured correctly, secure, and ready for use
  • Deploying images to new or refurbished laptops and desktops, often using tools like SCCM or Microsoft Deployment Toolkit (MDT).
  • Diagnosing and resolving issues related to imaging, deployments, and device drivers.
  • Ensuring that images are secure and comply with organizational security policies.
  • Deploying and configuring networking aspects of the imaging process using protocols like DHCP and DNS

Skills and Knowledge:

  • Operating System Expertise: Strong knowledge of Windows or other operating systems commonly used in the organization.
  • Imaging Tools: Proficiency in using imaging tools like Sysprep, Windows ICD, and DISM.
  • Scripting: Familiarity with scripting languages like PowerShell, VBScript, or batch scripting.
  • Networking: Knowledge of networking protocols and concepts relevant to imaging deployments.
  • Troubleshooting: Strong problem-solving skills to diagnose and resolve imaging issues.
  • Automation: Experience in automating repetitive tasks related to imaging.
  • Security: Awareness of security best practices and how they apply to imaging

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