Job Description

Job Description

Job Description

As a Digital Banking Specialist, your day will be filled with opportunities to review online applications, communicate with customers as necessary to obtain additional information and ensure the customer has what they need to use digital banking. Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate’s skills to further his/her career goals for advancement within the banking profession.

Responsibilities

Daily responsibilities include, but are not limited to, the following:

• Set up digital banking accounts for retail and small business customers. Communicate with customers and branch offices as necessary to ensure customer has what they need to use digital banking.
• Work reports associated with consumer and small business digital banking.
• Perform maintenance to existing digital banking accounts as required.
• Assist customer care team with escalated calls concerning digital banking issues
• Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment
• Review and manage new digital banking enrollments
• Support opening of new accounts through online channel
• Assist with training new hires and existing team members as needed
• Support other EBS functions as needed

Job Requirements

The successful candidate will have the following qualifications:

• High School Diploma or GED Equivalent
• 1-2 years banking experience
• 1-2 years internet banking experience
• Technical aptitude with ability to troubleshoot and assist customers in solving technical issues
• Ability to recognize and recommend improvements to online banking process and support
• Excellent communication skills, both verbal and written
• Professional appearance and demeanor
• Good phone voice

Benefits

• 401(k) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer / Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Health Savings Accounts
• Bank paid Life / AD& D insurance
• Voluntary Life / AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Physical Requirements

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with limited walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.

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