Job Description
DEPARTMENT/PROGRAM: Hospitality and Events
SCHEDULE: 40 hours weekly
PAY RANGE: $110K - $145K
Based on experience, education, and qualifications.
SUMMARY:
The Director of Hospitality will oversee and manage all aspects of event operations including but not limited to: planning and overseeing all front of house and back-of-house operations, contract compliance, day of logistics, staffing, budgets, and reporting analytics. The Director will maintain positive rapport with and develop/maintain strong relationships with internal and external clients, local vendors, and representatives of city entities. The Director will ensure all facility rules, regulations, policies, and procedures are implemented and followed.
RESPONSIBILITIES and ESSENTIAL FUNCTIONS:
Because all Diocese of Orange employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
The position of Director of Hospitality consists of some or all of the following duties:
Serve as the primary resource between the client and internal departments/cross-functioning teams as it pertains to schedules, staffing, front of house, events, rules and regulations, standard operating procedures and any other communications that occur to ensure a successful operation.
Drive venue rental growth by streamlining the event inquiry pipeline, maximizing space utilization, and implementing strategies for sustained revenue expansion.
Hire, train, provide performance reviews, coach, and manage direct reports.
Develop and manage budgets for events. Consistently review expenses and revenues from events and find strategic avenues to cut costs and/or increase revenues. Provide regular communication with leadership teams on costs and potential cost control mechanisms that can be introduced. Work with the Finance Department to collect, track, and analyze event data.
Develop and execute targeted marketing initiatives in collaboration with the Marketing team, including website redesigns, collateral creation, and digital campaigns to increase bookings and awareness.
Partner with internal department heads and external vendors such as Facilities and Security to ensure requirements of events are met.
Optimize advanced event technologies, including EMS and Cvent/Social Tables, to improve operational efficiency, event planning, reporting, and real-time room customization for clients.
Evaluate event staffing levels for events and work closely with department heads to ensure that all needs are being met within the approved budget.
Manage and oversee the day of logistics for events, ensuring that all areas of facility management (security, guest services, parking, operations) are executing in a manner that will help deliver an outstanding experience.
Facilitate meetings with department heads to better understand and communicate schedules, projects, tours, and any other initiatives that may impact the facility's overall operation.
Responsible for updating policies and procedures related to events at the Christ Cathedral campus.
Responsible for the social media marketing of the Hospitality Department, and partners with the Communications department to promote campus venues and activities. Improve and develop marketing collateral and website presence.
Additional duties as assigned.
QUALIFICATIONS:
A minimum education level of: BA/BS Degree (4-year)
A minimum of 7-10 years of related work experience
Experience managing, leading, coaching, or mentoring teams
Must be proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn other required business systems
Knowledge of and experience applying basic accounting principles
Previous experience with budget development, tracking, and management
Must be able to operate under extreme deadlines and within budget
Project management experience with detail-oriented and strong organizational skills
Ability to work extended hours, including evenings, weekends, and/or holidays
PREFERRED:
Church or non-profit experience
Previous experience at a high-profile campus, sports arena, or convention center setting preferred
Bi-lingual Spanish/English and/or Vietnamese/English
Wedding planning experience a plus
SUPERVISORY RESPONSIBILITY:
Hospitality Manager
Hospitality Coordinator(s)
Hospitality Facilitator(s)
INTERNAL/EXTERNAL CONTACTS:
All RCBO employees who use Christ Cathedral venues for events
All clients using Christ Cathedral venues for events
All vendors used to facilitate and supply materials and goods for Christ Cathedral events
All docent program volunteers
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
To perform duties of the job, the employee may on a regular basis be required to stand, sit, talk, hear/listen, reach, stoop, kneel and use hands and fingers to operate a computer, keyboard, and other office equipment. Close vision requirements apply due to the nature of computer work.
WORK ENVIRONMENT:
Typical Working Conditions:
Equipment Used:
Basic computer equipment, keyboard, mouse, telephone, cell phone, camera, copier, facsimile, calculator, paper shredder, golf cart.
Essential Physical Tasks:
Verbal communication, movement around office, remain stationary, reach, and occasionally carry materials as needed weighing up to 50 lbs. Excessive walking/standing.
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Job Tags
Holiday work, Contract work, Work experience placement, Local area, Afternoon shift,