Work Schedule: Day
Job Type: Full-Time
Union Position: Non-Union
Employee Pay Type: Hourly
Work Environment: 100% On-Site
Compensation: $18.75 – $25.00
(this represents the expected pay range for this job requisition. Ultimately, in determining your pay, we'll consider your experience and other job-related factors)
Customer Care
This role will act as a liaison between our valued customers and the company. This role will provide real-time support during online sales as well as post-sales support for our online clientele.
Respond to customer inquiries with accurate, friendly, and timely support
Resolve issues related to orders, returns, and payments
Handle customer complaints or concerns with empathy and professionalism
Accurately document customer interactions, transactions, and feedback into our customer database system
Maintain a positive and professional attitude in all customer and internal department interactions
Escalate to appropriate department when necessary
Support eCommerce operations by troubleshooting orders and platform-related issues
Follow communication procedures, guidelines, and policies
Perform additional duties as assigned
High school diploma or equivalent
1+ years customer service or administrative experience
Proficiency in MS Office (Excel, Outlook, Word)
Experience with eCommerce platforms and online ordering systems
Excellent verbal and written communication including strong phone, and active listening skills
Team-oriented with a strong sense of discretion and professionalism
Skilled in multitasking, prioritizing, and time management
Ability to adapt to diverse customer personalities and resolve issues efficiently
Additional Information:
Applications will be received until a sufficient number of applications are received. Applicants are encouraged to apply as soon as possible to ensure consideration as recruitment may close at any time.
All communications regarding the selection process will be via telephone or e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment.
Please note : Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
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