Job Description

Job Description

Job Description

Role Description

This is a full-time, remote role located near one of our operating areas for an IT Field Service Support Specialist. The IT Field Service Support Specialist will be responsible for working in FIELDBOSS to manage network administration tasks, troubleshoot technical issues, ensure network security, and provide exceptional service. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and supporting the technical needs of the organization.

This position will travel 50-80% of the time. Direct hire, full benefits offered! Not a Help Desk position, hands-on, out in the field business partner - Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.

Key Responsibilities:

• Troubleshooting and Repair:

Diagnosing and resolving technical issues with software applications and hardware.

• Installation and Configuration:

Installing, configuring, and maintaining software applications and related hardware.

• Internal Customer Support:

Providing technical support to customers, answering questions, and offering guidance on application usage.

• Documentation and Training:

Creating and maintaining documentation and providing training on application usage.

• Preventive Maintenance:

Implementing and managing preventative maintenance procedures for applications and hardware.

• Communication:

Communicating with internal teams and vendors regarding technical issues and solutions.

• Testing and Quality Assurance:

Test new software releases and ensure the quality and reliability of applications.

Qualifications

• Strong understanding of software applications, hardware, and related technologies.
• Knowledge of FIELDBOSS or Dynamics 365 Business Central application and/or experience with Dynamics GP.
• Ability to communicate effectively with customers, build relationships, and provide excellent support.
• Ability to diagnose and resolve technical issues efficiently and effectively.
• Ability to communicate technical information clearly and concisely.
• Willingness to travel as needed.
• Willingness to work after business hours when required
• Ability to adapt to different environments and technical setups.
• Ability to work independently and as part of a team
• Relevant certifications (e.g., CompTIA Network+, CompTIA Security+) are a plus
• Bachelor's degree in Information Technology, Computer Science, or related field

Job Tags

Full time,

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