Inside Sales Engineer Job at Express Employment Professionals - Pittsburgh West, Pennsylvania

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  • Express Employment Professionals - Pittsburgh West
  • Pennsylvania

Job Description

Job Description

Job Description

Overview:

We are looking for a detail-oriented and proactive Inside Sales & Engineering Support Specialist to join our team. In this role, you will play a key part in supporting sales operations by managing customer inquiries, preparing accurate quotes, processing orders, and assisting with technical drawings. The ideal candidate has a solid understanding of the machining industry, strong communication skills, and a commitment to delivering exceptional customer service.

Key Responsibilities

Customer Communication & Relationship Management

  • Respond to customer inquiries via phone, email, and other channels.
  • Build and maintain strong relationships with new and existing customers.

Quoting & Proposal Development

  • Review customer specifications and prepare accurate quotes based on machining capabilities, materials, and timelines.
  • Collaborate with engineering and production teams to ensure realistic pricing and lead times.

Order Entry & Processing

  • Accurately enter customer orders into the system, including part numbers, quantities, pricing, and shipping details.
  • Coordinate with production to ensure timely fulfillment and customer satisfaction.

Technical Drawing Assistance

  • Work with engineering to assist in creating technical drawings, including sketches, CAD files, and 3D models.
  • Verify drawings meet customer specifications and align with manufacturing capabilities.

Project Tracking & Status Updates

  • Monitor order progress and provide customers with regular updates on lead times, production status, and delivery schedules.

Documentation & Record Keeping

  • Maintain accurate records of quotes, orders, and communications in CRM and ERP systems.

Sales Support & Team Collaboration

  • Partner with outside sales, engineering, and production teams to ensure smooth project coordination.
  • Assist in resolving customer concerns throughout the sales process.
Qualifications

Experience:

  • 2–3 years in inside sales, preferably in manufacturing or machining.
  • Experience with quoting, order entry, and basic CAD drawing creation is a plus.

Technical Skills:

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Familiarity with ERP and CRM systems.
  • Basic knowledge of CAD software (SolidWorks, AutoCAD) preferred.

Skills & Abilities:

  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication.
  • Ability to interpret technical specifications and translate them into accurate quotes and orders.
  • Ability to manage multiple tasks under pressure.
  • Customer-focused with a proactive problem-solving approach.

Education:

  • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Engineering, or related field preferred.
Benefits
  • Competitive salary with performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Retirement savings plan with company match.
  • Professional development opportunities.

You should be proficient in:

  • Measuring and Quoting
  • Business-to-Business (B2B)
  • Inside Sales

Machines & technologies you'll use:

  • CNC Automation Solutions
  • CAD Software (AutoCAD, Solidworks)

Job Tags

Work at office,

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