Job Description

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work

What does an Inside Sales Representative do at Rinnai?

Under moderate to high supervision, the Commercial Inside Sales Representative provides direct sales support for a field sales region in the ongoing development of existing and prospective Rinnai customers. This includes project and quotation follow-up, as well as overall direct sales responsibility for established and target customers in assigned markets.

In addition, the ISR will assist the field sales team by providing internal, proactive support in the execution of sales promotions.

• This position is located at 103 International Drive Peachtree City, GA with a hybrid schedule.
• Other Perks/Benefits: Best-in-class health benefit programs that provide eligibility on 1st day of employment, 401k match, Paid Volunteer Community Service Day, and so much more.

What you will do:

SALES, CUSTOMER SERVICE

• Drive sales results through specific established and target accounts as assigned by
• each region.
• Prepare and present sales proposals, reports, merchandising, marketing, and promotional programs to key accounts within assigned markets.
• Provide account base with superior customer service and maintain regular sales call schedule for assigned accounts.
• Be the sales team-facing CRM subject matter expert.
• Generate and qualify corporate account leads (Hospitality, Food Service, Healthcare)
• Execute and support strategies that address plumber retention, acquisition, and loyalty.
• Route qualified commercial opportunities to the appropriate sales executives for further development and closure.
• Maintain positive relationships to support wholesale, contractor, Corporate Accounts, and builder market activity with Territory Sales Managers, Business Development Managers, and Regional Sales Directors.
• Track and follow-up on project quotations and application engineer sizing’s in cooperation with the Rinnai field sales team based on identified sales strategy and information collected on sales opportunities.
• Conduct pre- and post-sale follow-up on commercial project (call customer to confirm project start date, review specifications, understand product needs, establish job timelines, and make alternative recommendations) in coordination with the Rinnai field sales team.
• Develop and sustain positive relationships with customers at all levels, including plumbing wholesalers and contractors, by demonstrating a customer focus based on integrity and trust.
• Utilize designated resources to contact customers and gauge their interest in obtaining products or services offered by Rinnai, analyze each individual response, and make product recommendations based on a need or problem to be solved.

REQUIREMENTS:

KNOWLEDGE

• Bachelor’s degree from a four-year College.
• Minimum 1-2 years of sales experience.
• Can be a suitable combination of education and experience listed above.

SKILLS

• Customer focus
• Interpersonal savvy
• Planning
• Time management
• Functional/technical skills
• Action-oriented
• Presentation skills

ABILITIES

• Effective time/goal management of competing priorities.
• Aptitude for learning and navigating Salesforce CRM, Dodge Network, Rinnai Portal, and all other relevant systems.
• Track record of exceeding set quota.
• Strong phone presence and experience dialing dozens of calls per day.
• Excellent interpersonal skills with the ability to communicate and maintain positive relationships with internal departments and external customers.
• Capable of closing sales with qualified leads to generate new business and
• ensure the client’s needs are met.
• Skilled at listening and communicating, and brings energy, enthusiasm, and endurance to the role.
• Ability to relocate after 2-year development program as promotion opportunities become available.

RESULTS

• Achieve Sales Plan set by Inside Sales Manager.
• Increase specification presence for commercial opportunities.
• Increase commercial sizing close rates.
• Offer Level 1 training to all distributors and PRO Network contractors.
• Observance of Rinnai’s Ethical Standards.
• Adherence to Rinnai’s Charter, Policies, and Codes of Conduct

Benefits

Medical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match Company Paid Life Insurance Voluntary Life Insurance

Short- and Long-Term Disability Professional Development Tuition Reimbursement Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day Tobacco and Drug-Free Campuses Employee, family, and friend’s discount

Rinnai America Corporation has provided you with a copy of your current job description. Please read this description carefully, as it will acquaint you with your position expectations and will answer many of your questions. Your acceptance and acknowledgement of receipt of this job description indicates that you are aware of and understand the contents.

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