Job Description

Job Description

Job Description

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IT Help Desk Assistant

We are seeking an enthusiastic and motivated IT Support Assistant to join our IT support team. This role is an entry level position ideal for individuals looking to start their career in IT support and troubleshooting. As an IT Support Assistant, you will be the first point of contact for users experiencing technical difficulties. Your primary responsibilities will include managing IT tickets, providing remote and in-person assistance, and ensuring the efficient operation of IT systems. 

If you are passionate about technology, have a customer-centric attitude, and are looking to begin a career in IT support, we encourage you to apply! 

Responsibilities / Duties

• Provide technical support to end users via phone, email, or chat, ensuring prompt and effective resolution of IT issues 
• Troubleshoot and resolve common software, hardware, and networking issues, escalating complex problems to senior IT staff as necessary 
• Install, configure, and maintain software applications, operating systems, and hardware devices for users 
• Respond to service requests and prioritize tasks based on urgency and impact on business operations 
• Maintain detailed records of support requests, issues, and resolutions using ticketing systems 
• Assist with setting up new workstations, including system installations, hardware configuration, and software setups 
• Offer guidance and training to users on best practices for software and hardware usage 
• Collaborate with IT team members to improve and streamline support processes and workflows 
• Ensure proper documentation and user manuals are available to customers for self-help 

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