Job Description

Mortgage Customer Service Specialist (Irving, TX)

Agility 360 is searching for experienced MORTGAGE Industry Personnel interested in a contract, ONSITE Customer Service role in the Irving, Texas area. The Mortgage Customer Service Specialist will be tasked with a variety of duties and responsibilities such as updating database with insurance for various collateral. Ensuring delivery of high quality and accurate customer service while maintaining solid customer relationships by handling questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls. Knowledge areas include: Mortgage Originations and Servicing. Working additional inbound interactions such as real time chats and emails.

Responsibilities

• Provides timely and accurate information to incoming borrower calls, as well as outgoing.
• Handle servicing for mortgages that may be delinquent as well as current accounts.
• Answer general account information pertaining to mortgage loan inquiries
• Take payments from customers over the phone
• Help customers navigate the website for payment and account information
• Identify financial hardships and connect borrower with their loss mitigation agent
• Responsible for meeting legal requirements and following internal policies

Qualifications / Skills

• 2-5 years prior Customer service experience.
• Minimum 1 year of phone experience
• Basic computer skills
• Basic knowledge of Microsoft Office Suite such as Excel, Word
• Typing speed of 25 WPM
• Customer/Client Focus
• Previous Mortgage Industry experience REQUIRED
• Education & Professional Experience: Graduation from a credited High School (Diploma) or GED is required. Entry level role, minimal experienced required.
• Critical Thinking Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner..
• Customer Service Skills: Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. Handle confidential information in a responsible manner. Ability to convey thoughts in a focused and concrete manner.
• Multi-Task Ability: Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others dignity. Works with management to build a strong cohesive team environment where every individual is valued.
• Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences.
• Initiative: Seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to learn and correct, anticipates issues, and moves to resolve them.
• Accountability: Takes ownership of ones accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.
• Technical Proficiency: Experience with MS Office with particular emphasis on MS Word & Outlook

Details

• 3 - 6 month Contract
• Location: ON-SITE in Irving, TX
• Pay rate: $19 per hour
• Employment consideration is contingent on passing a background check

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