Job Description
Job Responsibilities
• Staff Management: Hiring, training, scheduling, directing, and supervising office staff.
• Patient Relations: Greeting patients, resolving complaints, overseeing appointment scheduling.
• Financial Oversight: Handling billing, payroll, processing insurance claims, and maintaining the practice’s budget and accounts.
• Regulatory Compliance: Ensuring compliance with OSHA, HIPAA, state, and federal regulations.
• Office Operations: Maintaining and updating patient records, managing supplies and inventory, and implementing office procedures.
• Marketing & Communication: Managing public relations, marketing efforts, and internal/external communications.
Education and Experience Requirements
• High school diploma or equivalent; an associate’s or bachelor’s degree in business or healthcare administration is often preferred.
• Several years of experience in dental or medical office administration is often required.
• Training or certification in dental office management or healthcare administration may be advantageous.
Essential Skills
• Leadership: Ability to inspire and motivate staff while managing difficult situations.
• Communication: Clear verbal and written communication with patients, staff, and vendors.
• Customer Service: Professional and patient-focused attitude.
• Organizational Skills: Managing schedules, files, financial records, and multitasking effectively.
• Technical Skills: Proficiency in dental software for scheduling, billing, and recordkeeping.
• Problem-Solving: Ability to resolve issues efficiently and diplomatically.
Additional Qualifications
• Experience with electronic health record systems and comprehensive knowledge of dental terminology and procedure codes is often expected.
• Some employers may prefer candidates with marketing, technology management, or HR skills.
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