Job Description

Job Description

Job Description

Description:

ABOUT US

We are driven by service through PASSION, PEOPLE & PURPOSE. We have been making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in responsible travel, unique rich local experiences, and are dedicated to making sure travel is easy and enjoyable. We’re seeking new talent to elevate our team and can’t wait to hear from you.

HOW YOU’LL WORK

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment - in person in exciting offices and virtually with leading technology. Working together across markets, teams, and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes, and everyone flourishes.

PERKS

• After your first year, you get an annual travel credit of $1,250 to travel on any one of our core travel brands.
• You also get 2 weeks a year where you can work from anywhere in the world, your choice.
• To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3,000 per year to support external learning and development courses that interest you and drive your passion.
• Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

POSITION PURPOSE

Support Call Center and related departments by fulfilling a variety of administrative tasks, as well as providing pre-departure customer service to guests and travel advisors.

Our vision for our Uniworld Contact Centers is to deliver sales and service excellence through confident and knowledgeable agents adept at one-call resolution

This position offers flexibility as a remote or hybrid role, with the office located in Encino, CA.

KEY AREAS & ACTIVITIES PERFORMED

• Assist with sending notifications regarding itinerary changes, booking status, service issues, and required documents
• Respond to guest and travel advisor inquiries by email, chat and phone
• Provide internal support to other TTC offices, Uniworld regional offices, and vendors.
• Support accounting by assisting with chargebacks, cancellation letters, commission and refund inquiries.
• Assist with guest special dietary requests, and medical or mobility related inquiries and requests.
• Participate in company software testing initiatives.
• Maintain department records and shared internal documents.
• Create and support VIP and media bookings.

EXPERIENCE

• 1+ years call center experience in a reservations or administrative role, or similar customer service experience

COMPETENCIES / ATTRIBUTES

• Strong communication skills, both via phone and email
• Proficient in locating and analyzing information using internal resources
• Capable of working independently with minimal supervision
• Collaborative team player, providing support to colleagues as needed
• Flexible and adaptable to frequent changes in work assignments
• Professional and courteous in all interactions
• Excellent listening and problem-solving abilities
• Highly detail-oriented

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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