Job Description

Police Department Clerk

Under general supervision by the Records Manager, this position is responsible for performing a wide variety of clerical duties for the Police Department. This position is responsible for providing professional, effective, and efficient assistance to include, but not limited to, answering phones, scanning documents, compiling case records for submission to the appropriate District Attorney's Office, process requests for open records, and provide support services for victims of crime.

MINIMUM EDUCATION, CERTIFICATION, AND EXPERIENCE REQUIREMENTS:

• High school diploma or G.E.D. required supplemented by (3) years administrative support experience, preferably municipal governmental experience.
• Possession of, or ability to obtain within six months, State certification as a Crime Victims Compensation Advocate
• Possession of, or ability to obtain within six months, State certification in NCIC/TCIC
• Basic computer skills required.
• Must be able to pass background check and be able to be bonded.
• Ability to serve as a Notary Public
• Spanish Speaking Preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Position requires regular contact with the public in situations that may involve conflict and require considerable judgment and tact dealing with sensitive and confidential issues.
• Answers telephone inquiries and greet and assist all visitors/customers as required.
• Performs follow-up on customer concerns and inquiries and is responsible for ensuring that customers receive appropriate services and information.
• Receives, tracks, and responds to Open Records Requests in accordance with the Texas Public Information Act.
• Enter case dispositions, records checks and other related documents into the software system accurately and timely.
• Prepares prosecution packets for appropriate authorities.
• Identifies and protects dash/body cam video evidence.
• Performs all other duties as assigned.
• Regular and punctual attendance is a requirement of the position.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Thorough knowledge of modern records management procedures, state laws regarding such.
• Thorough knowledge of report and record keeping principles and techniques.
• Thorough knowledge of filing principles and methods.
• Considerable knowledge of computer database information systems and properties in relation to official records management and law enforcement activities.
• Knowledge of principles and official procedures for the collection/storage/retrieval of property/evidence.
• Skill in accurate recording, reporting, and observation.
• Skill in both written and oral communications for effective expression and clarity.
• Ability to establish and maintain effective working relationships with supervisor, department staff and other department personnel.
• Ability to organize and review work for efficient results and accuracy.
• Ability to process multiple tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in task performance.
• Ability to exercise discretion in matters of a sensitive and confidential nature.
• Ability to operate general modern office equipment and telephones.
• 60 WPM typing and word processing preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Majority of work is performed in an office setting.
• May be subject to repetitive motion such as typing and vision to monitor.
• May be subject to occasional bending, reaching, kneeling, and lifting such as retrieving or replacing files, documents, and records.

• Must be able to lift and carry up to 35 pounds; climb stairs, sit for extended periods of time at computer or desk.
• Sitting at a computer for periods of up to eight hours.

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