Job Description

Job Description

Job Description

Second Avenue is recruiting a Resident Accounts Specialist - Accounts Receivable for its Single-Family Property Management division in Tampa, FL.

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform –

We are looking for an experienced property management professional, with single family rental customer service and administrative experience being highly desired. Candidate should possess a proven track record that demonstrates a high degree of motivation, self-management and the ability and willingness to learn new skills and processes. Flexibility and ability to work well within a team on a variety of initiatives are critical attributes for this candidate.

Job Summary

The Resident Accounts Specialist– Accounts Receivable is responsible for Everyday operations and financial functions. Collect and keep track of rent, deposits, late fees, and conduct move-out reconciliations. As the Resident Accounts Specialist, you will play a vital role in the delinquency and collection of rent to optimize the company’s cash flow and financial position. In compliance with the company’s policies and procedures, safety and fair housing guidelines, and liability concerns. 

Duties and Responsibilities:

•    Review AR/Delinquency reports daily

•    Prepare Resident legal notices (3-day notices, 7-day notice to cure, etc.) 

•    Verify that information on move-in and renewal leases agrees with information on the ledger.  

•    Resolve resident inquiries in a prompt, courteous and efficient manner.  

•    Record notices to vacate; Moveout Processing Smartsheet.

•    Perform all functions relating to collections, Non-Sufficient Funds (NSF's), warrant process and evictions.  

•    Update and maintain Concession log.  

•    Process Moveout Statements with resident Charges & deposit refunds

•    Follow owner and management procedures as directed.  

•    Other duties may be periodically assigned by the Manager.  

Responsibilities relating to rent collection include:   

•    Accept rent and follow-up on delinquencies.  

•    Post rent charges and miscellaneous income receipts.  

•    Post and follow-up on NSF checks.  

•    Process evictions and NSF warrants.  

•    Turn over bad debts for collection.  

•    Report income collection to Property Accounting.

•    Resolve accounting discrepancies with urgency.  

•    Contact delinquent residents via call, text, and email daily.

Qualifications and Experience:

•    High School diploma or equivalent. 

•    Two years’ experience in apartment industry in an Assistant or Leasing position  

•    Excellent verbal and written communication skills. 

•    Ability to post and read computerized rent roll and collection reports.

•    Experience and proficiency in using a variety of software programs.

•    Ability to use a computer proficiently, including Microsoft Outlook, Word, and Excel. 

•    Ability to prioritize and multi-task in a fast- paced environment. 

•    Work well with others with a positive friendly attitude. 

Job Competencies:

•    Reliably accessible via phone and/or email, except during approved time off.

•    Answer telephone while maintaining courteous and helpful attitude to residents and prospects.  

•    Possess strong leadership qualities, excellent customer service skills and excellent written and verbal communication abilities.

•    Possess a working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management.

•    Extreme attention to detail and ability to communicate complex findings in a clear and concise manner.

•    Ability to determine trends and communicate same to senior management.

•    Ability to compare, copy, compute, compile, analyze, coordinate, negotiate, communicate, and instruct.

•    Ability to tolerate stressful situations and manage same effectively to resolution.

•    Ability to work under minimal supervision.

•    Ability to work evenings, weekends and holidays as needed. 

Job Type and Benefits:

•    Hybrid. Full-time, Hourly - Non-Exempt

•    Medical, Vision and Dental Insurance

•    Employer Paid Short and Long - Term Disability Insurance

•    401k

•    Paid Holidays and Vacation

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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