Job Description

Job Description

Job Description

DESCRIPTION:

A bustling, historic hotel in the heart of downtown Los Angeles is seeking a charismatic General Manager for their signature restaurant & lobby. The restaurant has undergone complete renovation and will be opening mid-summer with a fresh new Mexican Cuisine concept. Our unique and innovative hotel brand caters to the new generation of urban travelers, combining a social hotel with shared accommodation to create a lively and vibrant atmosphere. In addition to previous Restaurant General Manager experience, the ideal candidate will be an energetic team leader, dedicated to cultivating a welcoming environment for our guests and associates and have experience in Mexican Cuisine. New restaurant opening experience preferred, creativity & passion for genuine hospitality required!

RESPONSIBILITIES:

• New signature restaurant opening summer 2024
• Previous opening experience preferred
• Manages service aspects in all food and beverage assigned areas and events
• Manages bar and restaurant to ensure proper room preparation, including set-up of glassware, etc.
• Confirms that all service staff are in proper uniform and adhere to the Hotel's appearance standards
• Hires, manages, and trains staff in all technical and non-technical aspects of their role including Hotel standards of quality and service
• Creates, maintains, and distributes weekly schedules for staff and communicates changes as appropriate to all
• Communicates with staff regarding reservations and/or special events
• Conducts pre-shift and/or pre-event meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Hotel's policies and applicable laws
• Ensures guest needs are met
• Responsible for employee relation issues and reviews incidents with Area General Manager
• Completes and administers employee performance appraisals
• Conducts beverage, china, glass etc. inventories
• Opens and closes bar on a regular basis. Responsible for ensuring bar is secure upon departure and that all lights, equipment, doors, etc. are turned off or locked
• Controls costs of the outlet by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on up-selling
• Trains staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
• Maintains guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by being aware of and prepared for all events, large parties and reservations that may affect food and beverage service operations
• Communicates and teams well with other departments
• Other duties as assigned by management or ownership

REQUIREMENTS:

• A minimum of 4 years of progressive responsibility in food and beverage industry required
• A minimum of 2 years of personnel management, preferably in a hospitality/service industry required
• Experience in resolving guest issues/complaints as well as overall excellent customer service required
• Proficient in computer software including Microsoft Word and Excel
• Solid time management, organization, and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• Must be of legal age to service alcoholic beverages
• Ability to effectively communicate verbally and non-verbally with others
• Ability to work with all personality types even in adverse situations
• Ability to prioritize, anticipate situations, and take quick action
• Ability to manage multiple projects and recommend/implement effective solutions
• Excellent problem solving/decision making skills
• Ability to work independently and proactively in a fast-paced environment

COMPENSATION & BENEFITS:

• Base Salary - $85,000-$95,000
• Medical + Dental + Vision (subsidized contributions)
• Life & Disability (employer paid)
• Paid sick leave, time off and vacation (altogether 96 hours per calendar year)
• Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA
• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees look good, feel good, work well
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights' accommodation across any of our properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Online learning tools to help you develop, learn, and grow

Employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. #AA

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