Restaurant Reservations Coordinator Job at The Global Ambassador Hotel, Phoenix, AZ

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  • The Global Ambassador Hotel
  • Phoenix, AZ

Job Description

Job Description

Job Description

Why The Global Ambassador   

  • Competitive rates

  • Benefits available when you work 25 hours per week-including medical, dental, vision and more.

  • Paid time off for eligible employees.

  • Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

  • Work with a dedicated team committed to redefining hospitality in Phoenix. 

  • Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

 

Who We Are  

Hospitality refined for a global mindset.  

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service. 

 

What You’ll Do  

  • This role will involve you training as a host in the restaurants and in the Spa, to fully understand what the restaurants, spa and programming are able to offer.

  • Take and input reservations for the hotel's restaurants, bars, banquets, and spa. 

  • Field phone and email inquiries from guests and accommodate requests appropriately. 

  • Communicate with guests to recommend experiences based on their needs/preferences. 

  • Manage reservation systems and seating charts for all outlets to restaurants.

  • Identify and maximize booking opportunities to drive venue revenue. 

  • Address and troubleshoot any reservation issues or modifications. 

  • Maintain updated availability calendars for all bookable offerings. 

  • Provide guests with booking confirmations and pre-arrival information. 

  • Assist with greeting and checking in guests upon arrival. 

  • Ability to gain comprehensive knowledge of the hotel, allowing for complete confidence in answering all questions related to the restaurants, spa and programming. 

  • Handle all guest inquiries, special request, menu related questions, itemized receipts, etc.

 

Qualifications  

  • Previous reservation or hospitality experience required 

  • Excellent phone presence and customer service skills 

  • Proficiency with reservation systems and databases 

  • Outstanding communication, organization, and attention to detail 

  • Ability to multitask and thrive in a fast-paced environment 

  • Passion for delivering above-and-beyond service to guests 

  • Professionalism to represent our luxury brand standards 

 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.  

We use eVerify to confirm U.S. Employment eligibility.

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