Job Description

Job Description

Job Description

Description:

Our growing company StepStone Hospitality is looking to fill the role of rooms division manager in the Hotel Silver Spring. We are seeking a highly motivated and experienced Rooms Division Manager to oversee the operations of our Front Desk, Valet and Housekeeping Departments. As a Rooms Division Manager, you will be responsible for managing and coordinating the activities of multiple departments. This is a leadership role that requires excellent organizational skills, strong communication abilities, and a customer-centric mindset. The ideal candidate is highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

• Is in charge of the organization and quality of Front Desk, Housekeeping and Valet
• Maximize and identify revenue and cost control opportunities within the departments
• Manages and motivates the teams in order to improve sales and quality
• Leads and brings life to Mercure projects and identity features in the departments
• Deliver cost, expense and payroll targets
• Fully involved with business planning, revenue management and forecasting
• Ensuring that personal/ development plans are in place for all direct reports
• Anticipates the needs of “repeat” guests and issues instructions to ensure those needs are met by the different teams within the departments
• To respond to changes in the Operations function as dictated by the industry, company and hotel
• Desired experience for Rooms Division Manager includes:
• Coordinate work orders in assigned section
• Follow up to be sure work is completed
• Release checkout rooms to be sold
• Monitor the performance of House Attendants
• Assure that there are sufficient supplies on the guest floors
• Check cleanliness of guest corridors, stairwells, elevators and Linen Closets
• Reviews and oversees the implementation of all training and development programs in the Front Desk and Housekeeping
• Previous hotel front desk manager or front desk supervisor experience is required

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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