Job Description

Job Description

Job Description

Join CAP’s knowledgeable and diverse Membership Services department as a Sr. Membership Services Account Manager to perform customer service functions to internal and external customers via telephone and electronic means including, but not limited to, email and Microsoft Teams application.

Essential Duties and Responsibilities:
Provide service to MPT members and groups and, CAPAssurance insureds and brokers:

• Retention of solo members and group accounts.
• Conduct virtual stewardship meetings with Members and/or their management staff and with key departments such as Risk Management, Human Resources, and Underwriting.
• Provide and explain financial and claims data and supporting information to members, groups, administrators, and office managers.
• Explain Membership and entity coverage, exclusions, and financial obligations.
• Manage special projects including, but not limited to, the residents’ program or manage and service high-value MPT accounts.
• Review and approve or decline special applications for coverage or status change requests, such as, termination of membership, disability, out-of-state, coverage limits change, and cosmetic procedures.
• Underwrite and approve or decline coverage requests for certain employees, Other Related Physicians (ORP), and locum tenens.
• Maintain and update members’ Special Conditions as necessary.
• Timely respond to member inquiries and update CAP system records.
• Timely review and evaluate Coverage Update Forms (CUF) with emphasize on material changes reported by members.
• Continuously monitor OnBase workflow queues and inbox, emails, physical inboxes (for US Mail), Microsoft Teams postings and conversations, throughout the workday.
• Identify new business opportunities for CAPAssurance.
• Promote and recommend additional coverage programs, CAP Benefits or the improvement of existing programs.
• Use Salesforce customer relationship management system to manage new membership prospect inquiries from group administrators/office managers or physicians joining existing CAP practices.
• Manage CAP Service Teams to coordinate service and retention of groups.
• Monitor trends in the medical professional liability marketplace, medical professional underwriting and in the healthcare industry.

Miscellaneous

• Delegate work to and assist in the training and direction of Membership Services Coordinators (Triage).
• Recommend refinements or new programs for the CAP computer system.
• Perform other duties as assigned.

Education and/or Experience:

• Bachelor’s degree
• Five years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage
• Active agent/broker California Property and Casualty insurance license

Other Skills and Abilities:

• Knowledge of basic medical terminology
• Excellent written and oral communication skills
• Excellent organization and follow-up skills, with attention to detail
• Excellent telephone skills
• Proficient in Microsoft Word, Excel, Outlook, and Teams.
• Ability to travel
• California Driver’s License and adequate insurance

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Travel requirement:

• Light Travel

Experience:

• Underwriting: 5 years (Required)
• Account management: 3 years (Required)

License/Certification:

• Property & Casualty License (Required)

Work Location: Hybrid remote in Los Angeles, CA 90071

Company Description

CAP is a medical professional liability company with headquarters in Los Angeles, California. Our dedicated law firm, Schmid & Voiles successfully defends member physicians in medical malpractice claims.

Our dedicated employees are the essential element to CAP’s success. For nearly 50 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.

Our comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays. Join CAP’s workforce and make your contributions to our team.

Company Description

CAP is a medical professional liability company with headquarters in Los Angeles, California. Our dedicated law firm, Schmid & Voiles successfully defends member physicians in medical malpractice claims.\r\n\r\nOur dedicated employees are the essential element to CAP’s success. For nearly 50 years, this team of well-trained professionals with a commitment to excellence has helped deliver to our member physicians an unparalleled quality of products and services. Our corporate culture and collegial collaboration of minds and efforts is unmatched.\r\n\r\nOur comprehensive benefits package includes medical, dental vision, life, AD&D, LTD, 401(k) with employer match, PTO and separate sick time, and paid holidays. Join CAP’s workforce and make your contributions to our team.

Job Tags

Holiday work, Full time, Locum, Flexible hours, Monday to Friday,

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