Job Description

Join the team as Senior Event Manager, and become one of the authors in our story. The Senior Event Manager is responsible for managing all aspects of the event planning and execution process for groups in the Catering department, overseeing Wedding, Social and Corporate Group segments. The position operates heavily in the Delphi software system, follows protocols for detailing events from the contract conversion to final billing and post-event follow up. The Senior Event Manager works closely with the Director of Events, Assistant Dir. of Events, Junior Event Managers, Sales Managers, Director of Banquets, Banquet Captains, Culinary teams, and wedding and third party event Planners, to detail corporate group programs, weddings and social events through the creation of customized Group Resumes and Banquet Event Orders. Develops trusted relationships with each client to ensure goals and objectives are met or exceeded, high levels of service and attention to details are upheld, and opportunities for repeat business and referrals are secured. The Senior Event Manager, reporting to the Director of Events, leads the catering/events team in overseeing corporate and social events. This role involves planning, detailing, and executing events, managing site visits, on-site coordination, and serving as a liaison between clients and hotel departments to ensure seamless, memorable experiences. Responsibilities include: Oversee and manage all aspects of corporate and social events, including BEOs and Resumes. Lead weekly BEO and Resume meetings, ensuring accurate and timely distribution. Handle client budgets, communicate financial details, and manage final billing. Collect client information and maintain strong communication with clients and internal departments. Provide menu guidance, upsell experiences, and capture additional event revenue. Be present for client interactions before, during, and after events, including site inspections, daily check-ins, and post-event debriefs. Work flexible hours, including weekends, to meet client demands and support event execution. Collaborate with Banquet Captains, Reservations, Front Desk/Rooms, and Accounting to ensure accurate information and smooth operations. Build relationships within the wine country community and with industry professionals. Assist the Director of Events and Area Director of Sales in achieving catering and hotel revenue goals. Promote the Auberge Resorts brand through initiatives and objectives. Develop and detail BEOs (Banquet Event Orders) and ensure accurate post-event billing. Support and mentor Event Managers and Coordinators. Attend site inspections, pre-con meetings, and pre-shift meetings. Maintain service standards and ensure effective communication with all departments. Troubleshoot event issues and keep leadership informed of problems. Stay informed about hotel facilities and operational needs. Make timely decisions balancing client needs with financial and staffing goals. Plan and participate in meetings with staff and clients. Provide high-quality service and maintain a professional demeanor. Generate cost estimates, manage planning timelines, and coordinate with internal teams. Act as a liaison between clients and hotel operations to ensure successful events. Communicate costs and collect deposits, and partner with Banquets and Accounting for invoicing. Develop and input Resume details, prepare documents for meetings, and participate in weekly operations meetings. Coordinate third-party vendors and oversee their load-in and strike. Assist Banquet Managers and Captains and greet clients upon arrival. Schedule and manage Pre-Con meetings with clients and department heads. Update financial reporting weekly and develop community relationships to expand sales opportunities. Upsell events to clients, optimizing pricing and revenue while managing costs. Maintain minimum costs and streamline staffing to meet revenue goals. Manage third-party vendor partnerships and upsell opportunities. Salary: $90K - $95K Qualifications: Excellent communication, organizational skills, and attention to detail. Ability to work under pressure with a strong sense of urgency and collaboration. Knowledge of hotel layout, function space, and pricing. Experience in luxury fine dining or resorts preferred. High School diploma required; College education preferred. At least 3 years of experience in a similar role, with a focus on event planning and/or convention services. Ability to respond quickly and follow through. Strong communication skills and ability to work with diverse teams. Knowledge of resort functions, legal and contractual agreements. Positive, result-oriented, with the ability to work flexible hours, including nights and weekends. Ability to be present on-site in the Carneros area. Ability to execute special projects with minimal supervision. Knowledge of local cultural establishments in Napa and Sonoma Valleys. Experience in luxury resorts or five-star environments. Familiarity with Google Suite, Delphi, and Opera preferred. #J-18808-Ljbffr Auberge Resorts, LLC

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