Job Description

Job Overview

SUMMARY
Golden Operating Corporation, doing business as Golden Chick, is expanding and looking for a Shift Leader to join our team. We have values, vision, and a brand purpose for the future. If you would like to grow with us, then apply to be a part of our team. Flexible schedules, paid training, discounted meals during shifts, free uniforms, opportunity for advancement, a fun team environment, and the ability to grow your career with Golden Chick.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists the management team in all aspects of shift management and ensures all guests have an outstanding experience
• Supervises assigned stations for an entire shift
• Directs, supports, coaches, and provides professional leadership to team members
• Becomes certified in all stations including shift management, food handling, cash handling, customer recovery and catering
• Assists with training and developing crew members in their duties and assignments
• Shift leaders will also prepare food, operate POS, and stock supplies as required
• Monitors safety and security protocols are being followed
• Ensures all workstations are clean
• Resolves customer complaints in a timely, friendly, and professional manner
• Open or close the restaurant in the absence of a manager following established procedures as well as safety policies
• Completes checklists for opening, mid-shift, closing, and food safety
• Communicates with customers, team members and managers in a positive and professional manner
• Other duties as assigned
• Must be willing to work variable schedules. Evenings, weekends, holidays

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 60 pounds.
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to extreme heat from cooking equipment. The noise level in the work environment is usually moderate. Employees will be expected to purchase non-slip shoes due to wet, slippery floors and can purchase through the company at a discount.

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