Job Description
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Four Seasons Hotels and Resorts provided pay range This range is provided by Four Seasons Hotels and Resorts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $100,000.00/yr - $110,000.00/yr
Additional compensation types Annual Bonus
Direct message the job poster from Four Seasons Hotels and Resorts
Connector of Top Talent and Rewarding Careers | Passionate about People and Making Dreams Come True About the Role
The Spa Director is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team.
What You Will Do
Operational Management:
- Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations.
- Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed.
- Implement and monitor compliance with health and safety regulations, including emergency response procedures.
- Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce.
- Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales.
- Recruit, interview, and select job applicants; effectively supervise, mentor, and conduct performance evaluations for spa employees.
Guest Experience Enhancement:
- Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities.
- Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner. Financial Management: • Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs.
- Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data.
- Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.
Marketing and Promotion:
- Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies.
- Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry.
What You Bring
- Excellent reading, writing, and oral proficiency in the English language.
- Minimum of 5 years of management experience in a luxury spa setting.
- Demonstrated superior knowledge of spa, wellness, and holistic modalities.
- Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
- Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist.
- Passion for the health and wellness industry.
What We Offer
- Competitive compensation and benefits package.
- Opportunities for professional growth within a globally recognized luxury brand.
- Access to world-class training and development programs.
- A collaborative and supportive work environment that values innovation and excellence.
- Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
- The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.
Schedule and Hours
This position is a full-time position. Candidates must be able to work mornings, nights, weekends and holidays.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Project Management, Sales, and Customer Service
Industries Travel Arrangements and Hospitality
Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
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Job Tags
Holiday work, Full time, Local area, Remote job, Worldwide, Night shift, Weekend work, Day shift,