Job Description

Job Description

Job Description

In today’s healthcare environment, patients are often given little guidance when they leave the hospital; facing a treatment gap between doctor visits. That’s where CareSense steps in! Our mission is to bridge this gap with our innovative software that empowers clinicians to craft personalized care plans for patients, guiding them through procedure preparation and recovery at home. With the help of automated text messages, app notifications, emails, and phone calls, we deliver educational content, keep an eye out for potential issues, remind patients of important events, and check in on their health. Every day, CareSense supports thousands of patients on their journey to better health.

 

Job Summary

We’re seeking a bright, enthusiastic individual who’s eager to learn and grow with us. If you have a passion for helping others and an eye for detail, this entry-level position is your gateway to impactful career opportunities in the healthcare technology space.

Our team is looking for enthusiastic individuals, who are highly motivated and self-starting, to interact with healthcare clients and their patients to ensure ultimate customer satisfaction. The successful candidates for this role will be highly organized and able to work well in a fast-paced, team-oriented environment, have excellent communication skills and well-trained in our product suite to offer quick and accurate assistance to our members.

 

Primary responsibilities include:

• Handle incoming emails and occasional calls about our CareSense tools and products, starting with our ticketing system for patient and user support.

• Investigating and escalating tickets as needed. Including software bugs, access issues, and user questions 

• Keep track of interactions with patients and clients using our CRM tools, ensuring every detail is documented and managed with care.

• Follow our communication guidelines and procedures to to efficiently reduce response time for incoming emails/calls and follow-up after patient/end-user phone calls

 

Skills you’ll bring:

• Minimum 0-2 years of experience in a customer service role; especially if you’re enthusiastic about healthcare or technology

• Excellent communication skills—both written and verbal—along with strong phone handling abilities and active listening.

• Exceptional attention to detail and strong organizational skills. 

• Self-starters who can manage their time well and deliver high-quality work will excel in this role

• Motivated and self-driven with great time management skills and a proven ability to deliver high-quality work

• A team player who can also thrive in an independent setting.

• A comfort with technology, whether it’s Apple, Android, Google, or different software tools.

• Any help desk experience or familiarity with CRM systems (FreshDesk is a plus) is a bonus.

• Interest in growing with our company

• Must be a US Citizen or US Permanent Resident authorized to work without sponsorship

 

Studies show that women and underrepresented groups tend to apply to jobs only if they meet every qualification. If this job sounds exciting to you, but you don’t check every box, we encourage you to apply! Someone on our team reads through each and every application because we know how much time and energy it takes to tell your story. We look forward to hearing from you!

 

CareSense is dedicated to creating a positive work environment for all of our employees. As a fully remote workplace, we value flexible hours and understand that you might be juggling responsibilities at home. We provide opportunities for professional growth, through educational enrichment and mentorship. We support employee well-being through team-building activities, employee resource groups, wellness breaks, social hours, and generous paid time off. All of our employees are eligible for a low-deductible health insurance plan with no probationary period, as well as dental insurance, vision insurance, accident insurance, and a 401(k) account with up to 4% company match.

*You may also hear us referred to as MedTrak, Inc.

Company Description

Now more than ever before, patients are finding the need to manage their health from the comfort of their home. CareSense’s mission is to offer guidance to patients outside of the doctor’s office. Our company’s proprietary software allows doctors to create care plans which support patient recovery and wellness at home. Through automated text messages, app notifications, emails, and phone calls, patients are sent educational content, monitored for potential issues, alerted about important events, and surveyed on their health state. Our company has expanded during the COVID-19 pandemic to support telehealth visits and virtual check-ins, which reduce the amount of time patients spend in the doctor’s office. CareSense helps thousands of patients every day, and we’re growing rapidly!

CareSense is dedicated to creating a positive work environment for all of our employees. As a fully remote workplace, we value flexible hours and understand that you might be juggling responsibilities at home. We provide opportunities for professional growth, through educational enrichment and mentorship. We support employee well-being through team-building activities, employee resource groups, wellness breaks, social hours, and generous paid time off. All of our employees are eligible for a low-deductible health insurance plan with no probationary period, as well as dental insurance, vision insurance, accident insurance, and a 401(k) account with up to 4% company match.
*You may also hear us referred to as MedTrak, Inc.

Company Description

Now more than ever before, patients are finding the need to manage their health from the comfort of their home. CareSense’s mission is to offer guidance to patients outside of the doctor’s office. Our company’s proprietary software allows doctors to create care plans which support patient recovery and wellness at home. Through automated text messages, app notifications, emails, and phone calls, patients are sent educational content, monitored for potential issues, alerted about important events, and surveyed on their health state. Our company has expanded during the COVID-19 pandemic to support telehealth visits and virtual check-ins, which reduce the amount of time patients spend in the doctor’s office. CareSense helps thousands of patients every day, and we’re growing rapidly!\r\n \r\nCareSense is dedicated to creating a positive work environment for all of our employees. As a fully remote workplace, we value flexible hours and understand that you might be juggling responsibilities at home. We provide opportunities for professional growth, through educational enrichment and mentorship. We support employee well-being through team-building activities, employee resource groups, wellness breaks, social hours, and generous paid time off. All of our employees are eligible for a low-deductible health insurance plan with no probationary period, as well as dental insurance, vision insurance, accident insurance, and a 401(k) account with up to 4% company match.\r\n*You may also hear us referred to as MedTrak, Inc.

Job Tags

Remote job, Permanent employment, Work at office, Flexible hours,

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