Vice President of Customer Experience Job at Confidential, Baltimore, MD

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  • Confidential
  • Baltimore, MD

Job Description

Vice President of Customer Experience

About the Company

Innovative real estate company

Industry
Real Estate

Type
Privately Held

About the Role

The Company is seeking a Vice President of Customer Experience to lead the strategic initiatives that drive growth and define a best-in-class customer journey. The successful candidate will be responsible for developing long-term brand strategies, executing customer experience methods, and maintaining in-depth knowledge of customer experiences across business channels. This role involves guiding sales teams, creating and managing sales pipelines, and staying abreast of industry trends to ensure the company's customer experience remains competitive and innovative. Candidates for the Vice President of Customer Experience role at the company should have 5-10 years' of experience in driving customer growth, strategic partnerships, and business scaling. The ideal candidate will be an analytical and critical thinker, capable of connecting with multiple stakeholders to assess and propose business improvements. Key skills for this position include data gathering, experience analysis, persona development, journey mapping, and the ability to guide a human-centered approach to transforming customer experiences. The role also requires the candidate to be proactive in conducting surveys, attending networking events, and bringing back relevant updates to continually enhance the customer experience.

Travel Percent
Less than 10%

Functions

  • Sales/Revenue
  • Account Management/Optimization
Confidential

Job Tags

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